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Delivery and return
DELIVERY

In order to send orders, indicate the exact delivery address, and have the obligation to provide all necessary details.

Orders can be delivered anywhere in the world, shipping costs are as follows:
– For any order in France, 6.50€ VAT included
– For any order in Europe, 12.50€ VAT included
– For the rest of the world, 22.50€ VAT included

Delivery of orders will take place within 4 to 5 working days for orders to France, subject to full payment of the price. An email will be sent to notify you of the dispatch of the order and the envisaged delivery time.

For any delivery in Europe, the delivery time will be 8 to 9 working days following the same mechanism as previously explained.

For any delivery in the rest of the world, the delivery time will be 10 to 14 working days following the same mechanism as previously explained.

In case of late delivery due to Red Star, you can ask for the resolution of the order according to the conditions provided for in articles L216-1 and following of the Consumer Code.

In any case, Red Star Fc could not be held responsible in case of delay of delivery which is not its fault, in particular in case of default of the carrier, or in case of force majeure.

CANCELLATION AND RETURNS

In accordance with Article L121-18 of the Consumer Code, you have a period of fourteen working days from receipt to exercise your right of withdrawal and thus return the product ordered in its original packaging and condition for exchange or refund, without penalty, with the exception of return costs.

In the event that you return a product due to an order error on our part (e.g. colour or size error), we will send you a prepaid label for the return of the product, after having been informed by email.

REFUNDS

Refund of any returned order will be made within 1 to 3 weeks from the date of notification of the right of withdrawal, and after receipt of the products.

Please note, however, that no refund will be possible for personalized products.

CUSTOMER SERVICE

Red Star is available for any question related to the follow-up of orders, or any after-sales service.

Our customer service is available at the following number 01 40 11 04 26, from Monday to Friday from 10 am to 6 pm, or at the following email address [email protected], indicating the surname, first name, order number in case of questions concerning the said order.